3WO Horeca Groep BV and all its subsidiaries under 3WO Horeca Groep BV (‘3WO’, ‘we’, ‘us’, ‘our’) process personal data that you provide to us when you use our services and/or when you voluntarily give it to us. In this statement, we explain how we handle your personal data.

Personal Data

Personal data is any information about an identified or identifiable natural person (‘you’). We process your personal data in the following cases:

• When you reserve a table, room or space or request a quote for reserving one of our spaces at Badhuis Amsterdam;
• When you apply for a job via our website;
• When you purchase a gift card through our website;
• When you contact us (through the contact form on our website);
• When you place an order via our website;
• When you otherwise visit our website.

When you use our website in any of the above ways, we process the following personal data:

• Title;
• Name, company name;
• Date of birth;
• Phone number;
• Email address;
• Address (residential or business);
• Credit card information;
• Payment details;
• Date and time of the reservation;
• Number of persons;
• Indication of reduced mobility;
• Information regarding work experience and job interests;
• Profile information (login name and password);
• Optional: information provided in comment fields;
• IP address, preference settings (see ‘Use of Cookies’).

Purposes of Processing

We process your personal data for the following purposes:

1. Reservations or quotes
When you place a reservation or request a quote via our website, we process your personal data to conduct our regular business activities — registering and managing reservations and quotes. Processing may also take place based on performing a contract, a legal obligation, or your consent.

2. Entering into an (employment) contract
When you make a purchase on our website or apply for a position, you are entering or preparing to enter into a contract with us. We need to process your data for this.

3. Improvement of our online services
When you visit our website, we process your personal data via cookies. This is necessary to maintain and improve our website.

4. Marketing
We may use your personal data to send newsletters, promotions or special offers. We only do this with your consent or, where allowed, based on our legitimate interest.

If we process special categories of personal data, we will always request explicit consent.

If we intend to use your data for other purposes, we will inform you and, if needed, ask for consent again.

Your Rights

You have several rights:

• Withdraw consent if we use your data based on your permission;
• Access to the personal data we hold about you;
• Correction of incorrect data;
• Erasure of data (‘right to be forgotten’) under certain circumstances;
• Restriction of processing under specific conditions;
• Objection to the use of your data, especially for marketing purposes;
• Data portability to another party.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). However, we encourage you to contact us first so we can resolve any issues together.

We will respond to your request within one month. If requests are complex or numerous, this period may be extended by two additional months.

Third Parties

To efficiently deliver our services, we use selected external service providers who may process personal data on our behalf.

Think of systems for reservations, communication, customer service, and virtual assistants helping with calls, messages, or bookings.
These parties act according to our instructions and are bound by the GDPR. We only share your personal data when necessary to achieve the purposes described above. We never share more personal data than needed.

We share personal data with parties outside the European Union and take necessary measures to protect your data.

Some interactions may be handled by AI assistants. You can always request to speak to a human staff member.

Retention Periods

We will never retain your personal data longer than necessary for the purposes for which it was collected.

Security

3WO takes appropriate measures to protect your personal data against misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes.

If you suspect your data is not properly secured or notice signs of misuse, please contact us via info@3wo.nl.

Use of Cookies

A cookie is a small text file stored on your device during your first visit to our website. 3WO uses:

• Technical and functional cookies;
• Analytical cookies that do not infringe your privacy.

These cookies are necessary for the proper functioning and ease of use of the website. You can adjust your browser settings to refuse cookies. However, this may affect the functionality of the website.

Our website uses Google Analytics to gain insights into the use of our site. Information generated by cookies (including your IP address) is transmitted to and stored by Google on servers in the United States. Google may provide this information to third parties if legally obliged to do so or if third parties process the data on behalf of Google. Your IP address will not be combined with other data held by Google.

By using our website, you consent to the processing of data by Google as described above.

Contact Details

3WO Horeca Groep BV
Sumantrastraat 50
1094 NE Amsterdam
Chamber of Commerce number: 65140540

If you have any questions or comments about this privacy statement, or if you wish to exercise any of your rights, please contact us at info@3wo.nl.